Privacy Policy

1. Introduction

Mohtaref Academy is committed to respecting user privacy and protecting personal data provided to us or collected through the use of our website and educational services. This Privacy Policy explains the types of information we may collect, the purposes for which we use it, and the reasonable measures we take to safeguard it.

By using the website, creating an account, enrolling in a course, contacting us, or subscribing to updates, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect different categories of information depending on how you interact with the platform, including:

• Personal Information: such as your name, email address, phone number, account information, and billing or payment details where applicable.
• Course-Related Information: such as enrollments, learning progress, quiz results, certificates, and activity within the platform.
• Technical Information: such as IP address, browser type, device type, operating system, access times, and website usage data.
• Communication Information: when you contact us via email, phone, contact forms, WhatsApp, or other communication channels.
• Subscription Information: when you subscribe to newsletters, updates, marketing messages, or educational announcements.

3. How We Use Information

We may use collected information for legitimate purposes related to operating and improving the platform, including:

• Creating and managing user accounts.
• Providing access to courses, lessons, and educational resources.
• Processing enrollments, purchases, and related transactions.
• Improving course quality, user experience, and website performance.
• Responding to inquiries, requests, and support messages.
• Sending important administrative notices related to accounts or courses.
• Sending updates, offers, newsletters, and marketing communications where permitted.
• Protecting the platform against misuse, fraud, or unauthorized access.

4. Cookies & Analytics

Our website may use cookies and similar technologies to improve performance and functionality, remember preferences, analyze traffic, and understand how visitors use the platform.

These tools may help us to:

• Keep users signed in to their accounts.
• Remember certain settings and preferences.
• Measure page performance and user engagement.
• Improve content, navigation, and overall usability.

5. Information Sharing

Mohtaref Academy does not sell personal data. Limited information may be shared only when necessary and appropriate for legitimate purposes, such as:

• With service providers who support website operations, payment systems, analytics tools, or communication services.
• When required by law, legal process, or regulatory obligation.
• To protect the rights, safety, property, or security of Mohtaref Academy, its users, or others.
• As part of a business transition such as a merger, restructuring, or asset transfer, where applicable.

Any such disclosure is limited to what is reasonably necessary for the relevant purpose.

6. Data Security

We implement reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

While we work to maintain an appropriate level of security, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Nevertheless, we continuously strive to strengthen our safeguards.

7. Your Rights

Depending on your location and the laws that apply to you, you may have certain rights regarding your personal information, including:

• Requesting access to the personal data we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information where legally applicable.
• Requesting restriction of, or objecting to, certain types of processing.
• Opting out of marketing communications at any time.

To exercise any privacy-related right, please contact us using the details provided at the end of this page.

8. Third-Party Services

The website may use third-party tools, plugins, analytics services, payment gateways, or embedded services. These third parties may process information according to their own privacy policies and practices.

We encourage users to review the privacy policies of any third-party services they interact with through our platform.

9. Children’s Privacy

We do not knowingly collect personal information from children in violation of applicable laws. If a parent, guardian, or other party believes that a child has submitted personal information without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or operational practices. When updates are made, the revised version will be published on this page together with an updated effective date.

Users are encouraged to review this page periodically to stay informed about any future changes.